Eliminating the hassle of utility connection for every client every day.

Our Companys Core Values

Give everyone GREAT service every time
Always treat everyone with RESPECT.
Take OWNERSHIP and pride in what you do.
Let your actions WOW everyone and be a reflection of our team.

Meet The Team

Executive Team

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Will Schantz

Coming Soon

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Wes Owens

Coming Soon

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Peter Hernandez

Coming soon

Sales Team

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Drea Poole-Hespen
Business Development Manager

Coming Soon

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Angelica Porras
Sales Support Specialist

Angie graduated from the university of ITESO at Guadalajara with a Bachelor’s Degree in Psychology. After that she joined the Citizen Home Solutions team January 2018 as a personal assistant and later on became our On-Boarding specialist where she takes over a myriad of different tasks. Among them she is in charge of setting up our new PM partners helping ensure that all new customer information is received and entered correctly so we can begin our partnership with them.

Customer Success Team

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Emelia Cruz
Customer Success Analyst

Keeping the lines of communication open between property management and clients, she helps to make sure things run smoothly. Outside of her professional role, she’s dedicated herself to a full share in a Volunteer Educational Program. She also enjoys traveling the world and is a true foodie at heart.


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Jessica Martinez
Marketing Assistant

Bio Coming Soon

Concierge Agents

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Brandon Ballou
Concierge Agent

Brandon born and raised in Texas; he went to North Garland HS. Brandon has been in the Sales/Concierge business now for 20yrs. He started with Citizen Home Solutions 2017 and has enjoyed watching the company grow. In Brandon’s spare time he traveling and seeing new things.

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Regina Punt
Concierge Agent

Regina Punt has been working with Citizen Home Solutions for a year now. She is a loving Mother of 3 Beautiful Girls. Grew up in Mesquite Texas. Went to John Horn High School. Has a passion for helping others. She likes to spend her spare time finding new and fun things to do with her kids. Looks forward to and loves her yearly vacations to the beach with her family. What she loves about Working with Citizen Home Solutions, is she is able to help make peoples life a little easier when moving into a new home.

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John Fuller
Concierge Agent
Coming Soon
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Chris Haley
Concierge Agent

Chris was born in Beaufort South Carolina and went to Grimsley High School in Greensboro NC. Did some college at UNCG. Chris has been in the Sales/Concierge business for a year now. In Chris’s spare time he enjoys the outdoors, reading and spending time with loved ones. Chris started with Citizen Home Solutions in January 2019. The company provides a great culture for individual and group growth and management keeps us on track.

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Eli Brazil
Concierge Agent

Eli has been raised in Texas and has 1 brother and 1 sister. Eli is very passionate about his work and has that "go getter" attitude. In Eli's spare time he likes to play the guitar and listen to all types if audio books, as he believes learning is key in life. Eli also enjoys to travel when he is not working at Citizen Home Solutions. One of Eli's favorite sayings is "one may change his situation if one is willing to change his mind"

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Joe Hilty
Concierge Agent

Joe Hilty was born in Ohio IONS ago, but has lived in Texas for most of his life so he's a true Texan at heart! Berkner High School was not only the home of the mighty RAM, it also housed the INFAMOUS Glitter-ball of Delight! Joe has a beautiful wife of 16yrs Monique. Together they have 3 wonderful kids, Bailiegh, Preston and Izabella. Not only has Joe been in customer service for over 15 years, he takes full pride if providing the Ultimate Customer Service Experience. When Joe isn't working, he enjoys playing video games with his son and long walks on the beach...

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Paola Corletto
Concierge Agent

Paola Corletto grew up in Forney, Tx. She graduated high school in 2010 and spent her college years in Nacogdoches, Tx. Paola has been in customer service for a combined 13 years; she loves helping people. Paola has 2 sisters and 4 brothers. She enjoys riding her bike and spending her time outdoors when she is not at work.

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Tom Cowley
Concierge Agent

Thomas “Tom” Warren Cowley V, born March 23rd 1986 in McKinney, Texas. Raised by his farther, who taught him the ins and outs of life, and made him into the man he is today. Tom has a passion for people, that has helped guide him into his career and becoming successful in the sales world. He loves anything and everything powersports primarily including sport bikes, side by sides and boats. Recent personal successes in life consists marrying my wife, Robin Cowley, and purchasing their dream home together.

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Arric Robins
Concierge Agent

Coming Soon

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Jay Valdez
Concierge Agent

Coming Soon

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David Cantu
Concierge Agent

Coming Soon

Office Admins

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Chelsey Pryo
Office Assistant

Chelsey recently moved to the Dallas/Fort Worth area to pursue a new life and to be closer to her nephew and niece. She grew up in Tyler, attending Chapel Hill High School from kindergarten to high school. Having the opportunity to travel right after high school and during college, has ingrained a sense of adventure and curiosity into her lifestyle. She never stops learning and growing with everything she pursues. Ever since high school, Chelsey has known that she wanted to do something that involved the general public after her time as a cashier. She received a BA in Mass Communications in Mass Communications and a minor in Spanish from UT Tyler. Enjoying her time, Chelsey looks forward to growing and learning alongside this amazing company.

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Melissa Fuller
Office Assistant

Melissa Fuller is a people person who puts her customers first. She has been in the customer service industry her whole life, starting when she was young helping her mother sell AVON. Her family has all recently relocated to the DFW area from VA, and is embracing all that Dallas has to offer. She started here at Citizen Home Solutions just over a month ago and is loving being here and looks forward to what the future holds.

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Brandon Vinton
Office Assistant

Brandon Vinton is a Dallas native who has worked in customer service for the entirety of his career, spending most of his time in restaurant management before joining the team at Citizen Home Solutions. He grew up in Terrell, Texas, where he graduated high school and is currently working towards a degree in marketing. Brandon joined the Citizen Home Solutions family in June 2019, where he is loving the work and is excited to grow with such an extraordinary company.

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Liz Hernandez

Liz has been in customer service for more than 6 years love helping easy to talk to very passionate about her work. Loves spending time with the family has 2 kids, loves to cook, and read. She's constantly learning to improve personally and professionally. Liz started with Citizens Home Solutions March 2018 and is very excited and blessed to be a part of a growing "Family" like business.

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Marc Ontiveros

Marc is 34 years old and has been in customer service for over nine years. He is a very hardworking and honest person; he is constantly learning to improve personally and professionally. He is very attached to his family and loves spending time with them. He is very enthusiastic about being part of the CHS and their continuous growth.

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Hector Jimminez

Hector is a put your mind into it and you'll get it done kind of guy. He has been working in the Call Center business since he was 19 years old and has served in a variety of different positions threw out his career including supervision, training and management to name a few. In March of 2019 he joined the Citizen Home Solutions team as a Scheduler and is really excited to part of a growing project where he can apply his acquired knowledge. In his Spare time, he enjoys practicing and watching all kinds of sports as well as travelling.

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Karla Ojeda

Karla has a thrive for challenges & persistence to keep moving forward. Having been in the call center business for 6 years she’s gained experience as a supervisor, trainer & coordinator. She’s also gained experience in logistics & general chain supply management coordination working for ABinBev. In her spare time, she likes to watch movies, hike, & spend quality time with her family & friends. Karla started working with Citizen Home Solutions in May 2019 and is excited to see how she can contribute to this awesome business.