Eliminating the hassle of utility connection for every client every day.

Our Company's Core Values

Give everyone GREAT service every time
Always treat everyone with RESPECT.
Take OWNERSHIP and pride in what you do.
Let your actions WOW everyone and be a reflection of our team.

Meet The Team

Executive Team

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Will Schantz

Coming Soon

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Wes Owens

Coming Soon

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Peter Hernandez

Coming soon

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Melissa Fuller
Office Manager

Melissa Fuller is a people person who puts her customers first. She has been in the customer service industry her whole life, starting when she was young helping her mother sell AVON. Her family has all recently relocated to the DFW area from VA, and is embracing all that Dallas has to offer. She started here at Citizen Home Solutions just over a month ago and is loving being here and looks forward to what the future holds.

Sales Team

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Drea Poole-Hespen
Business Development Manager

Coming Soon

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Angelica Porras
Sales Support Specialist

Angie graduated from the university of ITESO at Guadalajara with a Bachelor’s Degree in Psychology. After that she joined the Citizen Home Solutions team January 2018 as a personal assistant and later on became our On-Boarding specialist where she takes over a myriad of different tasks. Among them she is in charge of setting up our new PM partners helping ensure that all new customer information is received and entered correctly so we can begin our partnership with them.

Customer Success Team

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Matthew Wells
Client Success Specialist

Bio Coming Soon

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Sandra Sierra
Client Success Specialist

Bio Coming Soon


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Jessica Martinez
Marketing Assistant

Bio Coming Soon

Concierge Agents

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Brandon Ballou
Concierge Agent

Brandon born and raised in Texas; he went to North Garland HS. Brandon has been in the Sales/Concierge business now for 20yrs. He started with Citizen Home Solutions 2017 and has enjoyed watching the company grow. In Brandon’s spare time he traveling and seeing new things.

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Regina Punt
Concierge Agent

Regina Punt has been working with Citizen Home Solutions for a year now. She is a loving Mother of 3 Beautiful Girls. Grew up in Mesquite Texas. Went to John Horn High School. Has a passion for helping others. She likes to spend her spare time finding new and fun things to do with her kids. Looks forward to and loves her yearly vacations to the beach with her family. What she loves about Working with Citizen Home Solutions, is she is able to help make peoples life a little easier when moving into a new home.

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John Fuller
Concierge Agent
Coming Soon
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Chris Haley
Concierge Agent

Chris was born in Beaufort South Carolina and went to Grimsley High School in Greensboro NC. Did some college at UNCG. Chris has been in the Sales/Concierge business for a year now. In Chris’s spare time he enjoys the outdoors, reading and spending time with loved ones. Chris started with Citizen Home Solutions in January 2019. The company provides a great culture for individual and group growth and management keeps us on track.

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Eli Brazil
Concierge Agent

Eli has been raised in Texas and has 1 brother and 1 sister. Eli is very passionate about his work and has that "go getter" attitude. In Eli's spare time he likes to play the guitar and listen to all types if audio books, as he believes learning is key in life. Eli also enjoys to travel when he is not working at Citizen Home Solutions. One of Eli's favorite sayings is "one may change his situation if one is willing to change his mind"

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Joe Hilty
Concierge Agent

Joe Hilty was born in Ohio IONS ago, but has lived in Texas for most of his life so he's a true Texan at heart! Berkner High School was not only the home of the mighty RAM, it also housed the INFAMOUS Glitter-ball of Delight! Joe has a beautiful wife of 16yrs Monique. Together they have 3 wonderful kids, Bailiegh, Preston and Izabella. Not only has Joe been in customer service for over 15 years, he takes full pride if providing the Ultimate Customer Service Experience. When Joe isn't working, he enjoys playing video games with his son and long walks on the beach...

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Paola Corletto
Concierge Agent

Paola Corletto grew up in Forney, Tx. She graduated high school in 2010 and spent her college years in Nacogdoches, Tx. Paola has been in customer service for a combined 13 years; she loves helping people. Paola has 2 sisters and 4 brothers. She enjoys riding her bike and spending her time outdoors when she is not at work.

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Tom Cowley
Concierge Agent

Thomas “Tom” Warren Cowley V, born March 23rd 1986 in McKinney, Texas. Raised by his farther, who taught him the ins and outs of life, and made him into the man he is today. Tom has a passion for people, that has helped guide him into his career and becoming successful in the sales world. He loves anything and everything powersports primarily including sport bikes, side by sides and boats. Recent personal successes in life consists marrying my wife, Robin Cowley, and purchasing their dream home together.

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Arric Robins
Concierge Agent

Coming Soon

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Jay Valdez
Concierge Agent

Coming Soon

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David Cantu
Concierge Agent

Coming Soon

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Chris Goss
Concierge Agent

Coming Soon

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Alicia Trimble
Concierge Agent

Coming Soon